FAQs

How Customers Create an Account with
Workflow Services by ImageMover

Sign-Up Website

To start, customers will go to the sign-up website. Here they can learn more about Workflow Services & sign up for our services directly.

Country Selection

We first collect the location of the customer. This is important because it determines where a customer’s data will be stored on our servers. All Canadian data is stored on servers located in Canada while US data stays within the country.

Registration

When they’re ready, customers can enter in their Organization information and Contact Information. Clicking the “Get Started” button at the bottom of the page completes their registration and triggers the welcome email to be sent to them.

Welcome Email

The Primary Contact for the organization will receive an email from us with some information to help them get started.

Download the Poster

First, they can download a poster template that includes the QR code that patients can use to register themselves prior to testing. If the organization wants to use their own styling or branding, they can simply crop the poster or copy the QR code from the poster to use in their own templates.

Web Portal Sign In

Next, they will sign in to the web portal to set up their organization. Copy the temporary password and click the “Get Started” button. Make sure to include the punctuation at the end of the password - that’s part of the password.

When the page loads, they will enter in the email address they used to register and the temporary password they were emailed. The very first time they sign in, they will be asked to change their password. After that, they can use their new password along with their email to sign in to both the web portal and the mobile application.

Organization Setup

Once signed in, they can scroll down to the onboarding tasks. 

  • Complete One-Time Onboarding

    • First, sign the Workflow Services by ImageMover End User License Agreement, Privacy Policy and Data Hosting Agreement.

  • Invite Authorized Users

    • If they have other people at their organization who will be using the mobile application or web portal, they can invite them by entering their email address.

    • Choose their permissions for the web portal & the workflows they will need access to in the mobile application.

    • They will receive the same invitation with a temporary password to set up their account

  • Import Test Subjects

    • Optionally, if the organization has a list of test subjects they will be testing regularly such as an employee roster, they can import those test subjects directly into the web portal.

    • At the time of testing, subjects will not have to register themselves and instead testers will then look up the test subjects by last name in the mobile application.

  • Scan the QR Code

    • Finally, they will set up the mobile application.

    • Download the mobile application from the App Store or Google Play store, then scan the QR code on the screen.

    • The QR code will tell the mobile application which organization the user is affiliated with so they can sign in.

    • They should only need to do this once with each mobile device they need to set up.

Support & Resources

At this point, the organization is ready to perform testing. If they need any additional support during the process, our Customer Support team is here to help. 

The team is available Monday through Friday from 8 AM to 5 PM Central Time and reachable in the following ways:

  • Email: support@imagemovermd.com

  • Phone: 608-620-4980, press 1 for Workflow Services

Additionally, they can always visit our Support Website for additional information.